Refunds and Cancellation

Last updated 16 October 2026

This policy covers payments made to eSchoolOS for a school's subscription. School fees that parents pay through eSchoolOS go to the school's own account and are covered by the school's refund policy.

Free trial

Every school starts with a 14-day free trial. Nothing is charged during the trial, and no card is needed.

Cancelling a subscription

A school can cancel at any time by writing to support@eschoolos.com from its registered email address. The account stays fully usable until the end of the period already paid for, then becomes read-only, so the school can still download all its data.

Refunds

Within 30 days of a first paid subscription: a full refund, if the school is not satisfied.
After 30 days: yearly plans are not refunded for the remaining months, but the school keeps full access until the end of the paid period.
Charged twice, or charged in error: we refund the extra amount in full.

Approved refunds go back to the original payment method within 7 to 10 working days. Your bank may take a few more days to show it.

School fees paid by parents

When a parent pays school fees online, the money goes straight to the school's bank through the school's own payment gateway. eSchoolOS doesn't receive or hold it, so it can't refund it. Parents should contact the school about refunds of fees, and the school issues them through its gateway.

Delivery

eSchoolOS is an online service, and nothing is shipped. The service is available as soon as an account is created or a subscription is paid, and the invoice is emailed straight away.

Questions

Write to support@eschoolos.com or call [Support phone number], Monday to Saturday, 9:00 am to 6:00 pm IST.